Frequently asked questions

On this page, you'll find the most frequently asked questions and our best efforts to provide concise answers to them. If you don't find an answer to your question on the list, you can easily contact us via email or social media. So, get in touch! You can find our contact information on the "About Us" page.

Do HAVU watches withstand water?

Our watches withstand normal splashes of water in daily use. Their water resistance rating is 3 ATM or 5 ATM depending on the model. You don't need to worry about your watch getting wet during regular use. However, it's not advisable to submerge the watch in water or use it in the shower.

Where is the nearest HAVU retailer located?

You can find the nearest retailer on our "Retailers" page. We're also actively seeking new retailers so that you can easily explore our watches in your hometown.

We also offer a 50-day satisfaction guarantee on all our products, as well as free shipping and returns. So, you can confidently order a product from our website and return it if you're not satisfied.

Does your online store operate in Finland?

Yes. We are a Finnish family-owned company. We ship the ordered product directly to you from our warehouse in Oulu.

How does the warranty for the watches work?

The warranty covers any potential manufacturing defects in the products for a period of 2 years. The warranty covers damages that are not caused by the user. We will replace the broken part or the entire watch with a new one if it falls under warranty. The order confirmation serves as the warranty certificate. We also keep the warranty information for the watches during their warranty period. Please contact us if you have any questions regarding warranty issues.

Are the watches equipped with batteries?

All our watches powered by quartz movements come with batteries pre-installed - so you can put your new HAVU on your wrist straight out of the box.

We also offer a watch powered by an automatic movement, which does not require a battery at all. Learn more about the Korpi automatic wristwatch.

How are orders delivered?

We deliver our products via a local delivery business. You can choose the most suitable option for you at the checkout page. We always offer the most economical available shipping option free of charge.

Packages are securely packaged to ensure that your watch arrives in perfect condition.

What is your delivery time?

We want your new purchase to arrive as soon as possible. Therefore, we ship all orders no later than the next business day, with a delivery time of 1-3 business days.

What should I do if I'm not satisfied with my order?

No worries! Our products come with a 50-day satisfaction guarantee. So, you can try out the product at your leisure. If you're not satisfied with your choice, returns are free of charge within 50 days of receiving the product. Please contact our customer service via email regarding returns.

Any other questions?

Feel free to contact our customer service via email at info@havuwatches.com.